Refund Policy

30-Day Satisfaction Guarantee

The order shipping fee is non-refundable as it's collected directly by the shipping couriers.

Here at Purely Personal, we have a 360-Degree Satisfaction Guarantee. If you are not 100% satisfied with your purchase, you can contact us and we will be happy to help you out! To submit a request, please email us at info@purelypersonal.com.

If you have any questions, please email us at info@purelypersonal.com.

Damaged Product

In the event that the product received comes with manufacturing defects, buyers are entitled to request a replacement within 30 days of receiving the item. Buyers may be required to provide photographic evidence of the product’s manufacturing defects to info@purelypersonal.com. If the case is deemed valid, we will cover any related cost to your reshipment.

After 30 days of receiving the item, buyers can no longer request item reimbursement.

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Cancellation & Modification Policy

Cancellation on Orders

If you would like to cancel your order, please contact us at info@purelypersonal.com as soon as you can—once we've started the fulfillment process, we are unfortunately unable to cancel the order.

Modifications on Orders

If you would like to make any changes to the order, please contact us at info@purelypersonal.com as soon as you can—once we start the fulfillment process, we are unfortunately unable to modify the order.